Post-Sales Support Engineer

Post-Sales Support Engineer

Employment Type: Full-time

Location: Charlestown MA

Compensation: Base salary + equity options

Rapid Liquid Print (RLP)is revolutionizing elastomer product manufacturing with our patented embedded gel 3D printing technology, developed at MIT. Our system enables rapid, large-scale, high-resolution prints using elastomers, creating novel solutions across industries—from medical to marine. We combine advanced hardware, materials, and software to deliver a full-stack platform for on-demand production and prototyping.

We are at the frontier of digital manufacturing, and we’re seeking team members who want to help shape the future of how products are made.

Job Description:

RLP is seeking a Post-Sales Support Engineer to ensure the success of customers after purchase—whether they've bought our printer, use our materials, or rely on our printing service. This technical and customer-facing role ensures smooth onboarding, field implementation, and long-term satisfaction by acting as the main technical resource post-sale.

Responsibilities and Duties:

• Support customer onboarding, installation, and training for printers and software
• Act as the first technical point of contact for customer issues and requests
• Work closely with engineering to diagnose and resolve field issues
• Provide hands-on support both remotely and in person for installations, upgrades, or repairs
• Document recurring problems and help inform product improvements
• Collaborate with Customer Support and Sales to ensure a seamless customer journey

Preferred Qualifications:

• 3+ years of experience in technical support, field engineering, or post-sales engineering
• Background in mechanical or electrical systems, or experience with industrial hardware
• Strong troubleshooting and communication skills
• Willingness to travel to customer sites
• Comfortable working in a fast-paced, startup environment

Benefits Overview:

• Health + Dental + Vision
• 12 weeks paid parental leave
• Stock options
• No set limit to vacation days
• 401(k)plan

If you’re passionate about emerging technologies and want to help manufacturers create the next generation of products, we’d love to meet you.